ЭЛЕКТРОННЫЕ ПИСЬМА. E - MAILS

Task 1. Read and fill in the gaps using the words below.

end  replying    writes  arrive   receives witch do reply find send answer replies

Text 1. The Truth About Electronic Mail

The advantage of normal letter is that people know when to (a)_____ the correspondence. For example, A (b)___ to B with a request for information. B (c)____. A writes back to be to say thank you. End of story.

Nowadays we use electronic mail. The problem with e-mail is that it is too fast and too easy. The communication never ends. You (d)____ at your office and (e)____ on your computer. You (f) ____ 40 new mails. You start (g)____ to them. Other people (h)_____ your answers and reply to them. By the time you are ready to (i)______ off your last reply, there are another 40 e-mails to read and reply to. It never stops.

The problem is this. People think that you need to (j) ____ to all e-mails in the same way that you (k) _____ all phone calls. Probably around 90% of e-mails are not necessary. Electronic mail is a wonderful invention, but in fact it means you never (l)______ any work. It’s impossible with so many e-mails to answer.

 

Task 2. E-mails are less formal than business letters. Match the following phrases (1-6) with their less formal equivalents (a-g).

1.Please could you furnish us with a copy of the contract by return of post.	a. Let me know if you need any more help.
2.Please do not hesitate to contact me if you need any further assistance.	b.Sorry it’s taken so long for me to get back to you on this.
3.We apologize for the delay in replying to your letter.	c. If he doesn’t deliver by 5 p.m. on Friday, we’ll sue.
4.Could you kindly sign and return the enclosed documents to us at your earliest  convenience?	d. This isn’t a big problem.
5.This is not a matter of great importance.	e. Could you let us have a copy of the contract asap.
6.If your client fails to deliver the goods by 5 p.m. on Friday we will be forced to institute proceedings against him.	f. Could you sign the documents and get them back to us asap.

Notes:

asap – as soon as possible

 

Task 3. Read and learn the standard phrases of beginning and ending letters and e-mails.

 

Referring to previous contact

With reference to your letter of 15February...	Со ссылкой на Ваше письмо от 15 февраля…..
In response to your query concerning...	В ответ на ваш запрос относительно...
Further to our (telephone) conversation of...	В дополнение к нашему (телефонному) разговору...
Thank you for your email of 15 February	Спасибо за ваше письмо от 15 февраля

Stating the reason for writing

I am writing to inform you that...

Я пишу, чтобы сообщить вам о том, что...

Closing, offering further assistance

Please contact me again if I can help in anyway.	Пожалуйста, свяжитесь со мной, если я могу вам чем-нибудь помочь.
Should you have any further questions, do not hesitate to contact me.	Если у вас возникли дополнительные вопросы, не cтесняйтесь обращаться ко мне.

Referring to future contact

I look forward to your reply/ to meeting you/ to hearing from you.

Я с нетерпением жду вашего ответа/нашей встречи/вашего ответа

Задания для самостоятельной работы

Task 4. Read the following e - mail. What documents are attached to the e-mail? Underline the sentences where Gwen refers to them.

 

 An e-mail

Subject: Myers dismissal case

Attached: entry of appearance.pdf; reasons for dismissal_Myers.doc

 

Dear Jane

 

Further to our phone conversation this morning, I attach the revised entry of

Appearance form which you requested. In addition, please find attached a document providing a complete factual account of the circumstances of the theft. Kindly let me know if anything needs to be hanged or if you require further information.

 

I'd appreciateit if you could let me know as soon as possible whether the case

can be handled solely on the basis of a written submission as you mentioned.

Many thanks for your assistance in this matter.

 

Sincerely

Gwen Hil

 

Task 5. What words and phrases make Gwen ’ s e - mail formal?

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